Terms of service

1. Who this is between

These terms are between To be confirmed, trading as LabDiGi, and the laboratory that subscribes to the service. Using the service means accepting them. If you are accepting on behalf of a laboratory, you confirm you are authorised to do so.

2. What we provide

A hosted laboratory information system covering patient registration, test catalogue and pricing, result entry against reference ranges, verification and report release, report delivery, and invoicing and finance reporting. We provide it as described on our website at the time you subscribe.

We will make reasonable efforts to keep the service available and to warn you in advance of planned maintenance. A specific uptime commitment applies only where your plan says so in writing.

3. What you are responsible for

• Clinical accuracy. LabDiGi records, calculates and presents what your staff enter and what your catalogue defines. Verifying a result and signing a report remains the responsibility of your qualified staff. Reference ranges you configure are yours to keep correct.
• Your accounts. Keeping credentials confidential, creating and removing staff accounts promptly, and assigning the right roles. Sharing one login between people destroys the audit trail that accreditation depends on.
• Lawful use. Holding the consents and authority you need to process patient data, and complying with the laws and professional obligations that apply to your laboratory.
• Your content. The letterhead, signatures, accreditation marks and text you upload, and your right to use them.

4. Fees and billing

• Plans have a monthly base fee and an allowance of released reports, with a per-report rate above the allowance. Current figures are on our pricing page.
• The meter is the released report. Drafts are not billed. Amendments and reprints of a report you have already released are never billed again.
• Overage in any month is capped at 1.5 times your plan fee for that month. You will never receive a bill larger than that because of an unexpected surge.
• Monthly plans are billed in advance each month. Annual plans are billed in advance for the year. Fees are exclusive of any applicable taxes.
• We may change prices with at least 30 days’ written notice. A change never applies part-way through a term you have already paid for.
• If an invoice is unpaid, we will contact you before restricting anything. We will not delete laboratory data because of non-payment, and your right to export it survives suspension.

5. Trial

Trials are free and carry no obligation to continue. The trial period begins when your test catalogue has been loaded and you can release reports, not when you first enquire. Data you create in a trial carries over if you subscribe.

6. Your data

Laboratory data is and remains yours. We claim no ownership of it and no licence beyond what is needed to run the service for you. Handling is governed by our privacy policy and data processing policy.

You can export your full laboratory to open formats at any time, at no charge, during the subscription and for at least 30 days after it ends.

7. Ending the agreement

• You may cancel at any time. Monthly plans run to the end of the paid month. Annual plans run to the end of the paid year; we do not refund the unused part unless we have materially failed to deliver the service.
• There is no exit fee, and no charge for exporting your data.
• We may suspend or end the agreement if the service is used unlawfully, or for repeated non-payment after notice.
• After termination we retain laboratory data for 30 days so you can export it, then delete it as described in the data processing policy, unless you ask us in writing to delete it sooner.

8. Liability

We provide the service with reasonable skill and care. To the extent the law allows, our total liability in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

LabDiGi is a record-keeping and reporting system. It is not a diagnostic device and does not make clinical decisions. It does not replace the professional judgement of a pathologist or medical laboratory scientist, and must not be relied on as the sole basis for a clinical decision.

9. Changes to these terms

We may update these terms. If a change materially affects you, we will give at least 30 days’ notice before it takes effect, and you may cancel before then if you do not accept it.

10. Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute. Before starting proceedings, both sides agree to try to resolve the matter by discussion in good faith.

Who we are

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